1. Legal Bases for Processing

We process your information only where we have a valid legal basis to do so under applicable data protection laws. This may include processing that is necessary to provide and operate the Services and fulfill our obligations under our terms or other agreements with you; to comply with legal and regulatory requirements; to support our legitimate business interests, such as improving, securing, and developing the Services, provided these interests are not overridden by your rights and interests; and, where required, based on your consent, which you may withdraw at any time.

2. Information We Collect

We collect data in several ways, including:

Information You Provide Directly. We collect information that you provide to us directly, such as identity and contact details, account credentials, communications, and business-related information. When you use our platform to design, build, or test software prototypes or other digital products, we also collect the content you create, upload, or generate (such as project structures, configurations, design assets, code snippets, documentation, and similar materials), along with associated metadata. This information is linked to your account and activity on the Services.

Information Collected Automatically. When you access or use the Services, we automatically collect certain technical and usage-related information. This may include device and connection details, usage activity, log and diagnostic data, and information collected through cookies and similar technologies. We use this information to operate, maintain, secure, and improve the Services, remember your preferences, and better understand how the Services are used. For more information, please refer to our cookie policy as provided in our Terms & Conditions.

Data from Third Parties. We may also receive personal data about you from third parties, including service providers and business partners, affiliates in the Ringkas group that support our operations, and publicly available sources and official records where permitted by law.

3. How We Use Your Information

We use the information we collect for various purposes, as permitted by applicable law, including:

• Providing and Operating the Services

  To create and manage your account, provide access to features and functionality, and deliver customer support.

• Improving and Developing the Services

  To monitor performance, analyze usage, troubleshoot issues, enhance security and reliability, and develop new features, products, and services.

• Personalization

  To tailor your experience, including remembering preferences and delivering relevant content, recommendations, and communications.

• Communications

  To send service-related messages such as confirmations, updates, technical notices, and security alerts, as well as marketing communications where permitted by law and in accordance with your preferences.

• Security and Protection

  To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful or unlawful activities, and to enforce our terms and policies.

• Legal Compliance

  To comply with applicable laws and regulations, including responding to lawful requests and fulfilling regulatory, tax, accounting, and reporting obligations.

• Other Disclosed Purposes

  For any other purposes communicated to you at the time of collection, or with your consent where required by law.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances, as necessary and subject to appropriate safeguards:

• Affiliates

  With entities within our corporate group for internal administrative, operational, and support purposes consistent with this Privacy Policy.

• Service Providers

  With third-party vendors who perform services on our behalf, such as hosting, cloud infrastructure, IT and security, analytics, payment processing, customer support, marketing, and professional advisory services. These providers are authorized to use the information only as necessary to provide services to us and in accordance with applicable law.

• Integrations and Business Transfers

  If you choose to connect or interact with third-party services through our platform, we may share limited information as needed to enable those features.

  In addition, if our business undergoes a transaction such as a merger, acquisition, reorganization, or similar event, information may be transferred as part of that process, in accordance with applicable safeguards.

• Legal and Safety Reasons

  With public authorities or other parties where required by law, or where necessary to protect rights, safety, and property; enforce our terms; or detect and prevent fraud, security issues, or technical problems.

• With Your Direction or Consent

  Where you request or authorize sharing, including integrations with third-party services.

• Aggregated or De-Identified Information

  We may use and share information that has been aggregated or de-identified so that it cannot reasonably be used to identify an individual, for any lawful purpose.

5. Data Retention

We keep your information for as long as needed to provide and maintain the Services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.

How long we retain information may vary depending on the type of information, how it is used, and applicable legal, regulatory, or operational requirements. We may also retain information where necessary to comply with legal obligations, protect our rights, or prevent fraud and misuse.

When information is no longer needed, we take reasonable steps to delete it or convert it into a form that no longer identifies you, in accordance with our policies and applicable laws.

6. Your Rights

Depending on where you are located and the laws that apply to you, you may have certain rights regarding your information. These may include:

• Access

  You can request confirmation of whether we process your information and ask for a copy of it, along with details about how it is used.

• Correction

  You can ask us to correct or update information that is inaccurate or incomplete.

• Deletion

  You can request that we delete your information in certain situations.

• Restriction

  You can ask us to limit how we use your information in specific circumstances.

• Portability

  You can request a copy of certain information in a structured, commonly used, and machine-readable format, and where possible, have it transferred to another service provider.

• Objection

  You can object to certain types of processing, including direct marketing or where we rely on legitimate interests.

• Withdraw Consent

  Where we rely on your consent, you can withdraw it at any time. This will not affect any processing already carried out before your withdrawal.

• Complaints.

  You can raise concerns or lodge a complaint if you believe your rights have been affected.

We may need to verify your identity before responding to your request. In some cases, we may not be able to fulfill a request where permitted by law, for example if it would impact the rights of others or is excessive, but we will explain our reasoning where applicable.

To exercise your rights, please contact us using the details in the Contact Us section below.

7. How We Protect Your Information

We take appropriate technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration. These measures are designed with the nature of the information we handle and the risks involved in mind, and we continuously work to maintain and improve our security practices in line with applicable laws and industry standards.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, provide additional notice, such as through our website or other communications.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, you can contact us at support@pillarlab.ai.