PILLAR
  • Our Product
  • How it works
  • Pricing
  • About Us
PILLAR

PILLAR is a vertical AI platform built for financial institutions — deploying product-aware sales agents that qualify leads, recommend the right products, and drive applications at scale.

Company

  • About Us

Legal

  • Privacy Policy
  • Term & Conditions

Where To Find Us

Singapore

Central Business District 160 Robinson Road, #24-09, Singapore Business Federation Center, Singapore 68914

Indonesia

Jakarta Kota Kasablanka Office 88, 15th floor, Menteng Dalam, Tebet, Jakarta Selatan 12870

Vietnam

Ho Chi Minh Lakeview 1, 19 To Huu street, An Khanh ward, Ho Chi Minh 700000

Global Enquiries

support@pillarlab.ai
Mon – Fri, 09:00 – 18:00 GMT+7
www.pillarlab.ai

In Indonesia, PILLAR services are operated by PT Ringkas Asia Technology — registered with OJK No. S-550/IK.01/2024

Copyright © 2026 PILLAR. All rights reserved.

Terms and Conditions

Effective: 1 May 2026


These Terms and Conditions ("Terms"), together with our Privacy Policy, and any other policies or guidelines made available on our platform (collectively, the "Policies"), form a legally binding agreement between you ("User", "you") and Pillar ("Pillar", "we", "us", or "our") regarding your access to and use of our website, platform, and related services (together, the "Platform" or "Services").

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable Policies. If you do not agree, you must not access or use the Platform.

1. Use of the Services

1.1 Definition of Services

"Services" mean the platform-based services provided by us from time to time, including but not limited to AI agent demos, prototype testing environments, and any other features or services made available on the Platform as described there. The Services are designed to help you access and/or test products, prototypes, and features provided by us.

1.2 Your Content

  1. a.

    You may provide input to the Services ("Input") and receive output generated by the Services based on such Input ("Output"). Together, the Input and Output are referred to as "Content".

  2. b.

    You are solely responsible for your Content. You must ensure that your Content and your use of the Services comply with applicable laws, do not infringe any rights of third parties, and do not violate these Terms or any applicable Policies.

  3. c.

    You represent and warrant that you have all necessary rights, licenses, permissions, and authority to provide Input to the Services, including the right to use, store, process, and, where relevant, share such Input with us.

  4. d.

    These Terms do not grant you any rights in relation to output generated for other users, nor do they grant you any rights over any third-party content that may be accessible through the Services.

  5. e.

    Because of the nature of artificial intelligence and how the Services operate, Output generated for you may be similar or substantially similar to output generated for other users, even where the underlying Input differs.

  6. f.

    We may use your Content to the extent necessary to provide, operate, maintain, and improve the Services; comply with applicable laws, regulations, or lawful requests from competent authorities; enforce these Terms and our Policies; and prevent, detect, and address fraud, abuse, security incidents, or other harmful activities, and to protect the security and integrity of the Services.

  7. g.

    You understand that artificial intelligence and machine learning are probabilistic, evolving technologies. Output generated by the Services may contain inaccuracies, incomplete information, bias, or incorrect representations about people, places, products, or facts. You are responsible for independently evaluating the accuracy, suitability, and completeness of any Output for your intended use, including through appropriate human review, before relying on, using, or sharing such Output.

  8. h.

    Output may contain content that is incomplete, outdated, incorrect, or potentially offensive. Such content does not necessarily reflect our views, policies, or recommendations.

  9. i.

    You are fully responsible for any consequences arising from your use of Output and must ensure that such use is always consistent with applicable law, your own internal policies (if any), and reasonable ethical standards.

2. Conditions of Use

2.1 Legal capacity

You represent and warrant that you have the legal capacity to enter into this agreement under the laws applicable to you and that you are not under guardianship, curatorship, or any similar legal restriction.

2.2 Acting on behalf of an entity

If you register or use the Platform on behalf of a company or other legal entity, you represent and warrant that you are authorised to act for and bind that entity, and that all references to "you" in these Terms include that entity.

2.3 Consequences of misrepresentation

If we later discover that any of your representations are untrue, we may, at our sole discretion and to the extent permitted by applicable law, suspend, limit, or terminate your access to the Platform and/or Services, without any obligation to pay compensation.

2.4 Acceptance of changes

We may change or update these Terms from time to time as. By continuing to access or use the Platform after such changes take effect, you are deemed to have accepted the updated Terms.

2.5 Usage under Specific Conditions

These Terms apply as general terms of use for the Platform and the Services and govern your relationship with us unless you have entered into a separate written agreement with us (for example, a master services agreement, enterprise subscription agreement, or similar contract) that expressly applies to your use of an enterprise plan or other bespoke services ("Enterprise Agreement"). If you engage our enterprise plan or any customised service, the terms and conditions set out in the applicable Enterprise Agreement will apply in addition to these Terms. In the event of any conflict or inconsistency between these Terms and an Enterprise Agreement, the terms of the Enterprise Agreement shall prevail with respect to the subject matter and scope covered by that Enterprise Agreement, and these Terms shall continue to apply to all other aspects of your access to and use of the Platform.

2.6 Use of Third Party LLM Providers

The Services may use third party large language model ("LLM") providers to process your Input and generate Output. By using the Services, you acknowledge and agree that your Input may be processed by such third party providers. You are responsible for ensuring that any information you provide and submit for use with the Services is appropriate for transmission to a third party LLM provider and lawful under all laws applicable to you, your organisation, and your use case. We strongly advise you not to submit sensitive, confidential, regulated, or special category personal data as Input unless you have independently verified that doing so is permissible under applicable data protection and other laws, and you have a valid legal basis and any required notices and consents. Nothing in this clause limits our obligations under applicable laws with respect to personal data processed by us, as further described in our Privacy Policy.

3. Your Responsibilities

3.1 You must use the Platform only for lawful purposes and in accordance with these Terms, the Privacy Policy, and any other applicable policies or instructions displayed on the Platform.

3.2 You must not misuse the Platform, including by using it for any unauthorised or unlawful purpose or in a way that could harm us, other users, or any third party.

3.3 You must not alter, modify, interfere with, damage, or otherwise attempt to affect the integrity or performance of the Platform and/or our systems. Any such attempt may constitute a criminal or civil offence, and we reserve the right to take legal action to the fullest extent permitted by law.

3.4 You are responsible for obtaining and maintaining the devices, internet connection, and other equipment required to access the Platform. We are not responsible for any failure to access or use the Platform caused by limitations in your devices, network, or other technical conditions.

4. Confidentiality and Personal Data Protection

4.1 Unless otherwise provided in our Privacy Policy, we will maintain the confidentiality of your information and will not share it with third parties, except to the extent necessary to comply with court orders, legal processes, or requests from competent authorities; operate, provide, maintain, and improve the Services, including enforcing these Terms; or achieve other purposes permitted or described in the Privacy Policy.

4.2 By using the Platform, you acknowledge and agree that we may collect, store, process, and use your personal data in accordance with the Privacy Policy and applicable data protection laws. You are expected to read the Privacy Policy carefully before using the Platform.

5. Cookie Policy

5.1 We use cookies and similar technologies, including for security, functionality, usage analytics, and any permitted purposes. Cookies are small text files stored on your device when you visit our site. They enable websites to remember your actions and preferences over time, improving functionality and user experience.

5.2 We use cookies for strictly necessary functions like basic site functionality, security, and authentication (without which our Services may not operate properly), to measure site usage, traffic sources, and performance for ongoing improvements, and functional purposes to enhance your experience by remembering preferences such as language or location settings.

5.3 You can manage cookie preferences via browser settings (e.g., check your browser's help section to delete or disable them) or device options, note that differences across browsers and technologies may require additional opt-out steps. Please note, however, our cookies cannot be disabled without impairing our Services.

6. Limitation of Liability and Indemnity

6.1 To the fullest extent permitted by applicable law, we are not responsible for any injury, death, damage, or loss arising from actions, omissions, or conduct by you or any third party in connection with your use of the Platform.

6.2 The Platform may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications (for example, your device being faulty, offline, out of coverage, powered off, or otherwise not functioning). We are not responsible for any delay, failure, damage, or loss resulting from such conditions.

6.3 To the extent permitted by applicable law, any claim by you against us in connection with the Services will be limited to the total amount actually paid by you to us for the relevant Services giving rise to the claim. Where the Services are provided free of charge (for example, demo features), we shall have no financial liability to you in respect of such Services.

6.4 We may work with third parties to facilitate the development, operation, and provision of the Platform and/or related services. The responsibilities of each party will be governed by our agreements with those third parties and applicable law.

6.5 You agree to defend, indemnify, and hold harmless us, our affiliates, and our respective directors, officers, employees, and representatives from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms or applicable law; your unlawful use of the Platform and/or Services or use that causes loss or harm to others; or your failure to maintain the security and confidentiality of your access credentials or data.

7. Prohibited Actions

7.1 You must not:

  1. a.

    copy, modify, adapt, translate, create derivative works from, distribute, sell, transfer, publicly display, reproduce, transmit, or otherwise exploit the Platform, except as expressly permitted under these Terms;

  2. b.

    license, sublicense, resell, or commercially exploit the Platform for the benefit of any third party, unless expressly agreed in writing;

  3. c.

    create internet links to the Platform, or "frame" or "mirror" any part of the Platform, without our prior written consent;

  4. d.

    reverse engineer, decompile, disassemble, or otherwise attempt to access the source code of the Platform to build a competing product or service or to copy any features, functions, or design of the Platform;

  5. e.

    launch or use any automated programs or scripts such as web spiders, crawlers, bots, viruses, worms, or similar tools that may overload or interfere with our systems;

  6. f.

    use automated tools to mine data, index, or circumvent the navigational structure of the Platform;

  7. g.

    upload, publish, or distribute material that infringes the intellectual property rights of any third party without consent; or

  8. h.

    remove or alter any copyright, trademark, or other proprietary notices contained on or in the Platform.

7.2 You also agree that you will:

  1. a.

    not send spam, unsolicited messages, or duplicative communications via the Platform;

  2. b.

    not transmit any material that contains viruses, trojan horses, worms, harmful code, or any other unlawful or harmful content;

  3. c.

    not interfere with or disrupt the integrity or performance of the Platform or any data contained within it; and

  4. d.

    refrain from any action that could reasonably be expected to damage our reputation.

7.3 We reserve the right to investigate and take appropriate action in respect of suspected violations of these Terms, including cooperating with law enforcement and other authorities in accordance with applicable law.

8. Intellectual Property Rights

8.1 Our intellectual property, including but not limited to our name, logo, Platform, and Services, is protected under applicable intellectual property laws in relevant jurisdictions. All rights, title, and interest in and to the Platform and Services (including future enhancements) are owned exclusively by us.

8.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access, and use the Platform on your personal device solely to use the Services for your legitimate internal purposes and/or personal use, and not for commercial exploitation unless agreed in writing.

8.3 Any information, ideas, suggestions, or other material (excluding personal data) that you communicate to us through the Platform may be used, copied, combined, or distributed by us for commercial or non-commercial purposes, to the extent permitted by applicable laws.

8.4 Violation of the intellectual property provisions in these Terms may result in termination of your right to use the Platform and/or Services, and we may enforce our rights under applicable law.

9. Our Discretion

Without prejudice to any rights you may have under applicable law, we reserve the right, at our reasonable discretion, to refuse, delay, or terminate any request or use of the Services if we consider that such request or use is irrelevant, unreasonable, indicative of misuse, or related to a breach of these Terms and/or applicable law. Where permitted by applicable laws and with prior notice, we may charge administrative fees for user requests that require special handling.

10. Termination of Services

10.1 You may stop using the Platform at any time.

10.2 We may suspend, restrict, or terminate your access to the Platform and/or Services if we have strong reasons to believe that you have breached these Terms and/or applicable law, or where required by a competent authority.

10.3 Upon termination of these Terms or your access to the Platform, all provisions that by their nature are intended to survive termination will remain in effect, including, without limitation, provisions relating to intellectual property, limitations of liability, and indemnity.

10.4 If, due to business reasons or legal requirements, we are required to discontinue or cannot lawfully continue operating the Platform or Services, we will use reasonable efforts to notify you within a reasonable period and in accordance with applicable law.

11. Miscellaneous

11.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations to an affiliate or in connection with a merger, acquisition, or similar transaction, in accordance with applicable law.

11.2 If any provision of these Terms is held to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severed and shall not affect the validity or enforceability of the remaining provisions.

11.3 We may update these Terms & Conditions from time to time to reflect changes in our Services, business practices, or legal requirements. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, provide additional notice, such as through our website or other communications.

11.4 By continuing to use the Services after the updated Terms take effect, you agree to the revised Terms. If you do not agree, you should stop using the Services.

Contact Us

For questions or requests relating to the Platform and the Services, you can contact us at support@pillarlab.ai.